We are sorry for the outage you recently experienced, the cause of which was a failed section of power line in the underground system serving your neighborhood.
Austin Energy works hard to troubleshoot and restore each outage as quickly as possible and to ensure the integrity of our electric system -- one of Texas' most reliable. However, if you have experienced multiple outages in the recent past and would like us to further investigate, please email your address and contact information to socialmedia@austinenergy.com.
We have a team that can look into system performance and identify any anomalies that may be affecting service to your immediate area.
Thank you. We will watch for any email correspondence directed to our social media inbox.
Sincerely,
Your Austin Energy Social Media Team
P.S. As a quality-conscious Austinite, you may be interested in the results of a September 2012 survey conducted by "etc Institute" reporting levels of satisfaction with City services and the quality of life in our community. The final report is posted to the City of Austin website at http://bit.ly/17PxxmA (PDF)
